In the unlikely event that you are not satisfied with your purchase you may return it to us unused and in its original packaging within 14 days of delivery for UK addresses or 28 days for addresses outside of the UK generally. We request that you include a copy of your invoice in your package, indicating reasons for return.

We will refund the value of goods returned (excluding delivery costs) within 14 days of their receipt if items are in their original condition. We will not refund the cost of returning the goods.

Please note that pierced earrings are non-returnable for reasons of hygiene and safety.

If the purchase is faulty or broken we do need notification within 48 hours of delivery and it will be replaced at no extra charge. If purchase to be returned is jewellery we require you to notify us and to post within 48 hours of delivery.

This return policy does not affect your statutory rights.

Please note that items returned do not become our responsibility until received by us. We recommend that the goods are returned by a recorded delivery.